Cloud phone systems that keep your business reachable
Every call should find the right person, at the desk, at home or on the road. Visgenix brings telephony, Microsoft 365, CRM, contact center, automation and voice AI together. We replace ISDN and PBX systems, compare 3CX, Placetel, Webex and Teams Phone for your needs and, if you wish, keep the solution running afterwards. Your phone numbers can usually come with you.
- A free 30-minute first call, no strings attached
A platform chosen for the way you work
The platform is chosen last, after your requirements are clear. What decides is your users, sites, hunt groups, contact center needs, your Microsoft 365 environment, integrations and the operating model you want.
3CX
A flexible phone system that you run on your own infrastructure or in the cloud. Suitable for many hunt groups, SIP trunks and custom routing rules.
Placetel
Cloud telephony that is quick to introduce, with a Teams connection and further integrations. Suitable if you want to make calls without a system of your own.
Microsoft Teams Phone
Makes sense if Teams is the central work surface and telephony should become part of it.
Webex
Larger collaboration and contact center requirements with several sites and departments.
Customer service and contact center
Queues and hunt groups
Calls are distributed by topic, time of day or caller. If someone does not pick up, the request moves on to the next group.
Ticket system connection
Requests are recorded, distributed and traced centrally. Calls can be assigned to a ticket or customer account.
Missed calls
Missed calls show up in a list or trigger a task. Nobody has to remember whom they meant to call back.
Reporting
Response times, waiting times and call volume become measurable. From that we derive staffing and opening hours.
Connected to the systems you already use
CRM
On an incoming call, staff see the matching record. Call notes and call logs end up in the CRM, as far as the platform supports it.
Helpdesk and ticket system
Calls create tickets or add to existing ones. The history stays in one place.
DATEV and industry software
Where interfaces exist, telephony is linked to client or customer master data. Whether that works with your software is checked beforehand.
Custom software and APIs
For custom applications we build interfaces through which call data and actions are exchanged with your systems.
Telephony, video and chat for your team
Communication planned for the office, home working and the road. Once it is live, we can keep looking after it for you.
Replace the phone system
Your old ISDN or PBX system makes way for a cloud phone system, a 3CX installation or telephony through Microsoft Teams. Existing phone numbers can usually be carried over or ported. Whether that works for your numbers and provider is clarified beforehand.
Video conferencing and room technology
Teams, Webex or Zoom, properly set up, with conference rooms equipped to match. Room booking and calendars are connected, so meetings start with one click.
Unified messaging
Telephony, chat, presence and meetings come together in one interface. Email, CRM and ticket system can be integrated, depending on the platform.
One number everywhere
Employees use the same number at the desk, at home and on the smartphone. New employees can be reached by phone from their first working day.
Reachability reporting
Call volume, waiting times and missed calls show when requests are left waiting. With that you can adjust hunt groups and staffing where it counts.
Consolidate costs
Maintenance contracts, lines, call charges, licenses and end devices, with current and future total costs side by side. Your decision rests on real numbers.
More than a phone system: automation with n8n
CRM automation
Contacts, call notes and follow-ups arise from the call without anyone reworking them.
Ticket automation
Calls and voicemails become tickets with caller, topic and priority.
Missed calls
A notification goes to the responsible person, with the number and customer reference.
Appointment scheduling
Callbacks and appointments go straight into the calendar of the person responsible.
Voice AI: voice agents on the phone system
AI phone assistant
A voice agent answers calls that are clearly bounded: opening hours, appointment requests, status questions, forwarding to the right person.
Handover to people
The agent hands over when the request is unclear or the caller wants that. The conversation history goes with it.
Transparency and data protection
Depending on the use case and the applicable requirements, callers may need to be told that they are speaking with an AI. This is not legal advice. We agree storage and transcription beforehand with your data protection requirements.
Staying reachable when something fails
Security
We use encrypted signaling and media transmission as far as platform and provider support it, and document the security configuration.
Retention and recording
We configure retention, call recording and archiving, where required, to fit your operational and legal requirements.
Alternative destinations
If a site or the system fails, calls are diverted to mobile numbers, other sites or an announcement. The rules are agreed beforehand.
Redundancy
A second internet line, provider failover and emergency routing are possible. We assess what your reachability needs.
Before go-live we create a documented emergency plan with call destinations, contacts and test results.
How the changeover runs
Ongoing operations are optional and a separate order.
Inventory
We record phone numbers, users, sites, end devices, hunt groups and existing contracts. Added to that are your Microsoft 365 environment and the systems that should connect to telephony.
Platform comparison
Suitable platforms are compared by total cost before one is recommended. The result is a target architecture with a number and emergency plan.
Changeover
The new system goes up in parallel to the old one. Hunt groups and emergency calls are tested. The number port is timed so that downtime stays short.
Operations (optional)
On request we look after telephony, user management and support in day-to-day operations.
What drives effort and duration
Users and sites
Number of workplaces, sites, hunt groups and end devices.
Phone numbers and contracts
Number blocks, providers and notice periods determine when porting can happen.
Integrations
CRM, ticket system, DATEV or custom software: every connection is its own effort.
Operating model
Your own system, cloud or Teams Phone change setup and running costs.
Frequently asked questions about telephony and unified communications
Related consulting
Clear calls need a reliable network, a well-run workplace and secure access.
- LeistungInfrastructureNetwork and cloud, planned so that voice and video connections run reliably.
- LeistungWorkplaceMicrosoft 365, end devices and applications, set up for the collaboration your team uses every day.
- LeistungIT securityAccess protection for your communication channels, plus advice on compliance.
- LeistungIT strategyA roadmap that aligns every IT investment with your business goals.
- LeistungProject deliveryYour IT projects, carried out in a structured way with downtime kept as short as possible.
- LeistungAI consulting (German)Voice AI phone assistants as a project of their own with readiness check and roadmap. Here we only plan the telephony connection.
Make your company easy to reach
We look at your phone numbers, users, sites, Microsoft 365 environment, integrations and service processes, then compare the platforms that fit.